---
title: "Riccardo Nentwich – Digitalisation & Process Automation for SMEs"
description: "Making business processes simpler: less manual work, simpler processes, more time for your core business. Process first, technology second."
url: "https://riccardonentwich.com/en/"
language: "en"
translation: "https://riccardonentwich.com/"
---

Digitalisation & Process Automation

# Making business processes simpler.

I help small and mid-sized businesses take unnecessary manual work out of their processes. I don’t just advise, I implement it myself, until your team is working with it.

[Arrange an initial call](https://riccardonentwich.com/en/initial-call/)

Example / Customer enquiry

An enquiry is captured and checked automatically. In the standard case it goes straight into the system. If something deviates, a person decides, and then the case continues.

Standard case

1. Enquiry (system)
2. Capture (automated)
3. Check (automated)
4. System

Exception

1. Enquiry (system)
2. Capture (automated)
3. Check (automated): deviation detected
4. Decision (human)
5. System

01 Reality

## Digital is not automatically simple.

The systems are in place. In between, people work by hand.

Example / Order by email

The same process in two states. Today the case passes to an employee five times: open, read, check, copy, enter. Better: the routine runs automatically, and a person decides only when there is an exception.

Today

1. Email (system)
2. open (human)
3. PDF (system)
4. read (human)
5. check (human)
6. copy (human)
7. Excel (system)
8. enter (human)
9. Order (system)

Better

1. Email (system)
2. Capture (automated)
3. Check (automated)
4. Order (system)
5. Only for exceptions: decision (human), then order

Automate the routine. Leave responsibility with people where it is needed.

02 Principle

## Process first. Technology second.

Start with the tool, and you often automate the detour as well.

1. 01

   ### Understand

   Where does the effort come from?

2. 02

   ### Simplify

   What can go?

3. 03

   ### Automate

   What is routine?

   Only here do we choose tools.

4. 04

   ### Measure

   What has changed?

[What working together looks like](https://riccardonentwich.com/en/services/)

03 Processes

## Where work becomes needlessly manual.

- ### Customer enquiries

  The enquiry arrives by email.

  Someone reads it, retypes the details, creates a case and forwards it to the person responsible. All over again for every enquiry.

- ### Documents & data

  A PDF comes in.

  Invoices, delivery notes and order confirmations are opened, the values looked up, transferred into the system by hand and filed.

- ### Quotes

  Every quote starts with searching.

  Prices, old quotes and customer data sit in different places. They are pieced together, calculated and sent off for approval. Then someone still has to remember to follow up.

- ### Connecting systems

  The data is already there. Just in the wrong system.

  Customer data, orders and status updates are copied from one program and entered into another. The same information, captured by hand several times.

04 Viability

## It has to pay off.

Not everything that can be automated should be automated.

If your existing system can already solve the problem, you do not need a new tool.

First assessment Three questions · no calculation

1 How often does the task come up?

rarely

regularly

daily

2 How uniform is it?

different every time

mostly the same

always the same

3 What do errors or waiting time cost?

little

noticeably

a lot

Answer the three questions.

A rough direction, not a promise.

In the Process Check we look at one specific process: what can be simplified, what your system can already do and whether automation pays off.

[Go to the Process Check](https://riccardonentwich.com/en/services/process-check/)

Interactive evaluation: only in the HTML version (<https://riccardonentwich.com/en/>).

05 Experience

## Almost 20 years in digital.

I have developed digital products, advised on them and been responsible for them, from several perspectives. Today, that experience comes together.

![Riccardo Nentwich](https://riccardonentwich.com/_astro/riccardo-cutout.B2ql8j8U_ZSwanI.webp)

Riccardo Nentwich

You work directly with me and my network.

[More about me](https://riccardonentwich.com/en/about/)

- 10+ years agency

  UX, concept and strategy for digital products

- Leadership & advisory

  Led teams, advised clients on strategy

- Co-founder

  tallycore: own software, own company

* ### People

  UX & user understanding

* ### Processes

  Concept & workflows

* ### Business

  Strategy, leadership & entrepreneurship

* ### Delivery

  Digital products & software

Get in touch

## Which process is costing you unnecessary time?

Show me how it runs. Together we work out whether a change is worth it.

[Arrange an initial call](https://riccardonentwich.com/en/initial-call/)